For concerns regarding logistical matters, returns, refunds, packaging and more. Revise below for guidance.

At Monarch Avenue, we are committed to delivering an exceptional customer experience from order to delivery—no matter where you are in the world. Powered by our trusted network of international logistics partners, we offer smooth, reliable, and fast global shipping.

Shipping Overview

Monarch Avenue provides worldwide delivery through trusted international logistics partners including DHL, UPS, FedEx, and selected national postal services.

All orders are handled with care and undergo internal quality control prior to shipment.

Shipping Timeframes

Processing Time

Orders are typically dispatched within 1–3 business days after payment confirmation.

Delivery Estimates

• Europe: 1–5 business days
• International: 5–10 business days

Delivery times are estimates and may vary due to customs, logistics delays, or external events.

Shipping Costs

Shipping costs are calculated at checkout based on destination and selected service.

Free shipping may apply to qualifying orders where indicated.

Packaging

Products are carefully sourced and shipped in packaging received from our network of suppliers, distributors, boutiques, and luxury partners.

This may include:

• Original brand packaging
• Dust bags
• Boxes
• Tags and accessories

Packaging varies depending on product origin.

Customs and Import Duties

For international orders outside the EU:

• Customs duties
• Import taxes
• Local import fees

are the responsibility of the customer.

Monarch Avenue is not responsible for customs delays.

Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters
  
• War, civil unrest, or governmental action
  
• Strikes or labour disputes
  
• Transport or logistics disruptions
  
• Pandemics or public health emergencies
  
• Internet or infrastructure outages
  

In such cases, our obligations are suspended for the duration of the event.

Right of Withdrawal (EU Law)

Customers within the EU are entitled to a 14-day right of withdrawal from the date of delivery.

To exercise this right, customers must notify us via email:
info@monarch-avenue.com

Return Conditions

Returned items must:

• Be unused, unworn, and unwashed
• Be returned in original condition
• Include all original packaging, tags, and accessories
• Be shipped with a trackable courier (DHL, UPS, or FedEx recommended)

Non-Returnable Items

For hygiene, safety, and legal reasons, the following cannot be returned:

• Pre-owned or preloved items
• Final sale items
• Underwear and intimate apparel
• Lingerie and shapewear
• Socks and hosiery
• Swimwear without hygiene protection intact
• Earrings and pierced jewellery
• Opened or used beauty, fragrance, or cosmetic products
• Items without original packaging or tags

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item is defective
• The item is incorrect
• The item is materially not as described

Refunds

Refunds are processed within 14 days after:

• Receipt of returned goods, or
• Proof of return shipment

Refunds are issued to the original payment method.

Return Inspection Policy

All returned items are subject to inspection.

If a return fails quality control:

• The item will be returned to the customer at their expense
• The refund will be denied
• If no response is received within 30 days of notification, Monarch Avenue reserves the right to retain the item

Returns Abuse & Fair Use

We reserve the right to monitor return activity to ensure fair use of our services.

Where we identify patterns of excessive, unusual, or potentially abusive return behaviour inconsistent with normal consumer usage, we may:

• Limit or refuse future returns
  
• Request additional verification before accepting returns
  
• Suspend or restrict account privileges in accordance with applicable law
  

This policy is applied only where necessary to prevent misuse and protect operational fairness for all customers.

Exchanges

Exchanges are not guaranteed. Customers must return items and place a new order.

Lost or Missing Shipments

Claims must be submitted within 21 days of shipment.

Include:

• Order number
• Tracking information
• Description of issue

Customer Support

Email: info@monarch-avenue.com
Hours: Monday–Friday, 09:00–18:00 CET