Below are the Terms and Conditions for Monarch Avenue tailored to comply with European Union (EU) law. It includes key points such as customer rights under EU consumer protection laws, clear guidelines on contracts, delivery, refunds, data protection (GDPR compliance), and dispute resolution mechanisms according EU regulations. For accountability measures to the necessary regulations please revise.

Effective Date: 2025-04-09

These Terms and Conditions (“Terms”) govern your access to and use of the website www.monarch-avenue.com (“Website”), operated by Monarch Avenue, a trading name of MOA Holdings OÜ, registered in Estonia.

By accessing, browsing, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.

These Terms are drafted in accordance with applicable European Union law, including:

• Directive 2011/83/EU on Consumer Rights
• Directive 2000/31/EC on Electronic Commerce
• GDPR (EU) 2016/679
• Applicable Estonian consumer protection law

1. Eligibility and Legal Capacity

To use this Website, you confirm that you:

• Are at least 18 years old, or have valid parental or guardian consent
• Have full legal capacity to enter into binding contracts
• Are acting for personal or lawful commercial purposes

We reserve the right to restrict access where eligibility requirements are not met.

2. Formation of Contract

All product listings on the Website constitute an invitation to treat rather than a binding offer.

A legally binding contract is formed only when:

• You receive a dispatch confirmation email from us

Order confirmation emails confirm receipt only and do not constitute acceptance.

We reserve the right to refuse or cancel orders prior to dispatch, including but not limited to:

• Product unavailability
• Pricing or typographical errors
• Suspicious or fraudulent activity
• Payment authorisation failure
• Shipping restrictions or legal limitations

Where payment has been received, a full refund will be issued.

3. Product Information and Availability

We offer a curated selection of luxury fashion goods including apparel, footwear, accessories, and related items.

We take reasonable care to ensure that all product descriptions, pricing, and imagery are accurate. However:

• Product availability is not guaranteed
• Minor variations in colour, texture, stitching, or finish may occur due to display technology and manufacturing variation
• Images are illustrative and may not fully reflect the final product

We reserve the right to modify, update, or discontinue products at any time without notice.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in EUR (€) and include VAT where applicable unless explicitly stated otherwise.

Prices may be updated at any time; however, confirmed orders will not be affected.

4.2 Payment Methods

We accept secure payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Additional methods where available at checkout

By submitting payment details, you confirm that you are authorised to use the payment method provided.

4.3 Payment Security

All transactions are processed via PCI DSS-compliant third-party providers using encryption technologies to protect sensitive data.

We do not store full payment card details on our servers.

4.4 Fraud Prevention and Security Measures

To maintain transaction security and protect against fraudulent activity, we reserve the right to:

• Request additional verification of identity or payment method
  
• Delay or suspend orders for security review
  
• Cancel transactions flagged as high-risk by payment providers
  

We may also retain transaction and communication records for dispute resolution purposes.

Any attempt to initiate fraudulent chargebacks or payment disputes without prior contact with customer support may result in:

• Account restrictions
  
• Blocking of future orders
  
• Submission of evidence to payment processors and financial institutions
  

We strongly encourage customers to contact us directly to resolve any issue before initiating a dispute.

4.5 Pricing and Listing Errors

While we make every effort to ensure all product information and pricing is accurate, errors may occur.

In the event of a pricing, description, or availability error, we reserve the right to:

• Cancel any affected order prior to or after confirmation
  
• Correct the error on the Website
  
• Offer a refund where payment has already been processed
  

Where an order is cancelled due to an obvious or technical error, the customer will be notified as soon as reasonably possible.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Additional verification may be required in certain cases, which may extend processing time up to 7 business days.

5.2 Delivery Time Estimates

• Europe: 1–5 business days
• International: 5–10 business days

These are estimated delivery times only and may vary due to:

• Customs clearance procedures
• Local carrier delays
• Peak seasonal demand
• Force majeure events

5.3 Shipping Coverage

We ship to selected international destinations worldwide.

If a destination is not available at checkout, customers may contact support for possible alternatives.

5.4 Customs Duties and Import Taxes

For orders shipped outside the European Union:

• Customs duties
• Import taxes
• Local handling fees

are the responsibility of the customer and are not included in product or shipping prices.

We are not responsible for delays caused by customs authorities.

6. Packaging and Product Presentation

All products are carefully sourced from a network of trusted suppliers, distributors, boutiques, and luxury partners.

Items are shipped in packaging supplied with the product wherever available, which may include:

• Original brand boxes
• Dust bags
• Tags and labels
• Care cards or inserts

Packaging may vary depending on supplier and brand origin.

Each item undergoes quality control inspection prior to dispatch.

7. Product Sourcing & Authenticity Positioning

Monarch Avenue offers carefully sourced luxury fashion products obtained through a curated network of professional suppliers, distributors, boutiques, and verified commercial partners.

We are not an official brand-owned retailer unless explicitly stated.

All products are inspected prior to dispatch to ensure quality, condition, and authenticity standards.

Brand names, trademarks, and product references remain the property of their respective owners and are used strictly for identification purposes.

8. Customer Accounts

Customers may create an account to:

• Track orders
• Manage shipping details
• View order history

Users are responsible for maintaining confidentiality of login credentials and for all activity under their account.

We accept no liability for unauthorised access resulting from user negligence.

9. Acceptable Use

Users agree not to:

• Violate any applicable law or regulation
• Engage in fraudulent or abusive behaviour
• Attempt to gain unauthorised access to systems
• Interfere with Website functionality or security

We reserve the right to suspend or terminate accounts at our discretion.

10. Limitation of Liability

To the maximum extent permitted under EU law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the value of the purchased product

Nothing in these Terms excludes liability for:

• Death or personal injury
• Fraud or fraudulent misrepresentation
• Rights that cannot legally be excluded under EU consumer law

11. Indemnification

You agree to indemnify Monarch Avenue against claims arising from:

• Breach of these Terms
• Misuse of the Website
• Violation of applicable law or third-party rights

12. Data Protection and Privacy

We process personal data in accordance with GDPR (EU 2016/679).

For full details, please refer to our Privacy and Cookie Policy.

13. Governing Law

These Terms are governed by the laws of Estonia and applicable European Union law.

Consumers retain mandatory protections under the laws of their country of residence.

14. Dispute Resolution

Consumers may access:

• EU Online Dispute Resolution (ODR) platform
• Accredited Alternative Dispute Resolution (ADR) bodies

We encourage amicable resolution prior to legal proceedings.

ODR: https://ec.europa.eu/consumers/odr

15. Changes to Terms

We may update these Terms at any time. The updated version will be published on this page with a revised Effective Date.

Continued use of the Website constitutes acceptance of changes.

16. Contact Information

Monarch Avenue (MOA Holdings OÜ)
Narva mnt 5, Kesklinna linnaosa
Tallinn 10117, Estonia
Email: info@monarch-avenue.com