Once your order has been successfully placed and payment has been authorized, you will receive an order confirmation email sent to the email address provided during checkout.

The confirmation email will include:

• Your order number
• A summary of the items purchased
• Billing and shipping information
• Payment confirmation

If you do not receive an order confirmation within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate the email, please contact our Customer Care team at info@monarch-avenue.com.

We begin processing orders as quickly as possible to ensure prompt dispatch. If you need to update your shipping address, please contact our Customer Care team immediately at info@monarch-avenue.com.

While we will make every effort to accommodate your request, address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Please ensure all shipping information is entered accurately during checkout, as orders returned due to incorrect or incomplete delivery details may be subject to additional shipping and handling fees.

Yes. Monarch Avenue offers shipping to customers throughout the European Union and to a wide range of international destinations worldwide.

Available shipping methods, delivery estimates, and applicable shipping costs will be displayed during checkout based on your delivery location.

Please note that orders shipped outside the European Union may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Europe

• Typically delivered within 1–5 business days after dispatch.

International Destinations

• Typically delivered within 5–10 business days after dispatch.

Please note that delivery times are estimates only and may be affected by factors outside our control, including customs inspections, carrier delays, severe weather conditions, public holidays, or periods of exceptionally high demand.

Once your order has been dispatched, you will receive tracking information so you can monitor your shipment's progress at any time.