Simply browse our collections, select your preferred item and size, and proceed to checkout. Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

Once your order has been successfully placed and payment has been authorized, you will receive an order confirmation email sent to the email address provided during checkout.

The confirmation email will include:

• Your order number
• A summary of the items purchased
• Billing and shipping information
• Payment confirmation

If you do not receive an order confirmation within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate the email, please contact our Customer Care team at info@monarch-avenue.com.

Due to the speed at which orders are processed, we cannot guarantee modifications after an order has been placed.

If you need to make changes, please contact our Customer Care team at info@monarch-avenue.com as soon as possible. We will do our best to assist before your order is dispatched.

Unpaid orders may be cancelled directly through your customer account.

For paid orders, cancellation requests can only be accommodated before the order has been dispatched. Once shipped, the order must be returned in accordance with our Returns Policy.

Orders cancelled prior to shipment are eligible for a full refund.

We begin processing orders as quickly as possible to ensure prompt dispatch. If you need to update your shipping address, please contact our Customer Care team immediately at info@monarch-avenue.com.

While we will make every effort to accommodate your request, address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Please ensure all shipping information is entered accurately during checkout, as orders returned due to incorrect or incomplete delivery details may be subject to additional shipping and handling fees.

For security and fraud-prevention purposes, billing information cannot always be modified after an order has been placed.

If you have entered an incorrect billing address, please contact our Customer Care team at info@monarch-avenue.com as soon as possible. We will review your request and advise whether an update can be made before the order is processed.

Please note that changes to billing information may require additional verification and, in some cases, the order may need to be cancelled and placed again using the correct details.

To avoid delays, we recommend carefully reviewing all billing and payment information before completing your purchase.

Yes. Monarch Avenue offers shipping to customers throughout the European Union and to a wide range of international destinations worldwide.

Available shipping methods, delivery estimates, and applicable shipping costs will be displayed during checkout based on your delivery location.

Please note that orders shipped outside the European Union may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Europe

• Typically delivered within 1–5 business days after dispatch.

International Destinations

• Typically delivered within 5–10 business days after dispatch.

Please note that delivery times are estimates only and may be affected by factors outside our control, including customs inspections, carrier delays, severe weather conditions, public holidays, or periods of exceptionally high demand.

Once your order has been dispatched, you will receive tracking information so you can monitor your shipment's progress at any time.

Yes. Monarch Avenue offers international shipping to customers across the European Union and a wide range of destinations worldwide.

Available shipping methods, delivery estimates, and shipping costs will be displayed at checkout based on your delivery address.

Please note that international orders shipped outside the European Union may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country's customs authorities. These charges are not included in the purchase price or shipping fees and remain the responsibility of the recipient.

Delivery times for international shipments vary by destination and customs processing requirements. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your shipment throughout its journey.

Orders are typically processed and prepared for dispatch within 1–3 business days after payment has been successfully received and verified.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery in real time.

Please note that processing times may be slightly longer during peak shopping periods, public holidays, inventory verification, or when additional security checks are required.

If your order contains multiple items, products may occasionally be shipped separately to ensure the fastest possible delivery. In such cases, you will receive tracking information for each shipment where applicable.

Estimated delivery times are:

Europe: 1–5 business days

International Destinations: 5–10 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak shopping periods.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

You may also view tracking details through your customer account.

We work with trusted international logistics providers, including:

• DHL
• UPS
• FedEx
• Selected national postal services

Carrier selection depends on the destination and service level chosen at checkout.

While most deliveries arrive within the estimated timeframe, occasional delays may occur due to customs inspections, transportation disruptions, or seasonal demand.

If your shipment appears delayed, please contact Customer Care and we will assist with investigating the matter.

Please first check with household members, neighbours, building reception, or your designated safe place.

If the package cannot be located, contact us within 21 days of the shipment date so that we may initiate an investigation with the shipping carrier.

For deliveries outside the European Union, customs duties, taxes, import fees, or clearance charges may apply.

These charges are determined by local customs authorities and are the responsibility of the recipient.

Unfortunately, customs regulations vary by country and we cannot predict or guarantee the amount of any customs charges.

We recommend contacting your local customs authority for further information before placing an order.

Eligible items may be returned within 14 days of delivery, provided they are returned in their original condition with all packaging, tags, accessories, and documentation included.

To request a return, simply contact our Customer Care team at:

info@monarch-avenue.com

We will provide detailed return instructions and the appropriate return address.

Unless stated otherwise, return shipping costs are the responsibility of the customer.

We recommend using a fully tracked shipping service for all returns.

For security and tracking purposes, returns should be sent using:

• DHL
• UPS
• FedEx

Returns submitted without valid tracking information may not be eligible for reimbursement if lost in transit.

Approved refunds are typically processed within 5 business days after the returned item has been received and inspected.

The time required for funds to appear in your account depends on your payment provider or financial institution.

Returns that do not meet our return conditions may be refused.

Examples include:

• Worn or used items
• Missing tags
• Missing accessories
• Missing original packaging
• Damaged items not reported upon receipt

Rejected items may be returned to the customer at their expense.

Returns that do not meet our return conditions may be refused.

Examples include:

• Worn or used items
• Missing tags
• Missing accessories
• Missing original packaging
• Damaged items not reported upon receipt

Rejected items may be returned to the customer at their expense.

We are committed to offering genuine luxury products sourced through trusted suppliers, partners, and distribution channels.

Where applicable, items may include original packaging, authenticity cards, certificates, or supporting documentation.

Where available, products are supplied with their original brand packaging, tags, authenticity materials, and accompanying accessories. Any included items, such as boxes, dust bags, authenticity cards, or care booklets, will be included if applicable.

As some items may be pre-owned/pre-loved items or previous collections, where original packaging may occasionally vary or be unavailable. We therefore encourage customers to review each product description carefully for specific details regarding product condition and type.

Our goal is to ensure that every order arrives presented to the highest possible standard, reflecting the premium experience expected from Monarch Avenue.

Navigate our clothing care Info Guide Journal, where our experts share practical insights on caring for and preserving your garments. Get insight on why proper garment care matters, how to interpret clothing care labels, and the best techniques for maintaining the quality, appearance, and longevity of your wardrobe.

No, pre-owned, preloved, vintage, and specially designated non-returnable products are not eligible for return, exchange, or refund.

The return eligibility is reserved for new items only, and returned in their original conditioin including packaging.

Where applicable, product listings clearly indicate whether an item is:

• New
• Pre-Owned
• Preloved
• Vintage

We encourage customers to review all product details carefully before purchasing.

We provide sizing information whenever available.

We strongly recommend reviewing all size guides, measurements, and product descriptions prior to purchase.

If you are unsure about sizing, we recommend visiting our Size Guide Information Journal, where you'll find expert guidance on how to take accurate measurements for different garment types, footwear, and accessories.

Additionally, each product page includes a Size Guide button, providing detailed sizing information, available measurements, and international size conversions to help you find the best fit before purchasing.

As sizing may vary between brands and styles, we encourage customers to review all measurements carefully prior to placing an order. If you require further assistance, our Customer Care team will be happy to help with any sizing-related questions.

We make every effort to display colours as accurately as possible.

However, colour appearance may vary depending on your device, screen settings, and lighting conditions.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Additional regional payment methods

Available options will be displayed during checkout.

Yes. Payments are processed through secure, encrypted payment gateways designed to protect your personal and financial information.

Monarch Avenue does not store complete payment card information on its servers.

Depending on your region, you may be able to checkout as a guest.

Creating an account allows you to:

• Track orders
• Review order history
• Save delivery information
• Access faster checkout

Select the "Forgot Password" option on the login page and follow the instructions sent to your registered email address.

Our Customer Care team is available via:

Email: info@monarch-avenue.com

Live Chat: Available through your customer dashboard during business hours.

We aim to respond to all inquiries within 1–2 business days.

During peak periods, response times may be slightly longer, but every inquiry receives prompt attention.

Monday – Friday

09:00 – 18:00 CET

Excluding public holidays.